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Best for creating simple automations: monday CRM Best for omnichannel communication: Bitrix24 Best free CRM for salons: HubSpot Best for sales funnel visibility and tracking: Pipedrive Best for point-of-sale hardware: Vagaro From managing customer information, automating appointment reminders, and storing important reports, salons can greatly benefit from implementing CRM software . . . Read more
The top three programming languages on the TIOBE Programming Community Index saw a major shakeup in September, as C dropped to fourth place on the list. This is the lowest score C has ever held since its first appearance at the inception of the index in 2001. C moved from . . . Read more
Caller ID is the name and number displayed when you receive a call. Your caller ID shows up when you call someone else. There’s an important distinction, though — numbers you’ve saved in your contacts aren’t the same. We’re strictly talking about what appears when an unknown number calls you . . . Read more
Microsoft’s PowerToys is taking the simple copy-and-paste function to a new level with its Advanced Paste tool. Found in version 0.84.0 of Windows PowerToys, Advanced Paste replaces and supersedes the old Paste as Plain Text utility that was available in previous versions of Windows PowerToys. While the older, useful Paste . . . Read more
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and balancing workloads to ensure you have the right people in the right seats at any given time. QM means monitoring, analyzing, and improving agent performance. Without both, you’ll struggle to . . . Read more
Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center experience gets you closer to meeting that expectation. Making it easy for customers to find what they need isn’t as complicated as it sounds. There’s no mystery or strange arcane . . . Read more
You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty picture of contact center integration: just download, point, click, and voila. In reality, it’s not that simple. The one-click integration promise Integrating CRM data into your contact center platform isn’t . . . Read more
Close CRM fast facts Starting price: $49 per month Our star rating: 4/5 Key features: API access. Mobile app. Workflow automations. 100+ integrations. Email templates. Close is a sales CRM solution with modern and simple features. It prioritizes helping marketing and sales teams increase selling efficiency and slimming business tech . . . Read more
Scrum is a method that can help increase efficiency and manage resource tracking for complex projects. Instead of tackling a massive project all at once, the team breaks it down into smaller, more manageable sprints, focusing their efforts on delivering high-quality results incrementally. A simple analogy for understanding scrum is . . . Read more
Merchant services are similar to payment processors, but their biggest advantage is the provision of a dedicated merchant account, unlike processors, which usually offer aggregate services. A dedicated merchant account offers greater account stability, meaning you won’t experience frozen funds or accounts due to changes in payment and processing volumes. . . . Read more