Want to know more about this topic or about us? Contact us!
Alexander Graham Bell invented the telephone in 1876. In 1915, he made the first-ever transcontinental (aka coast-to-coast) phone call, helping to pioneer the Public Switched Telephone Network (PSTN). Although a lot has changed since then, many of the core PSTN functions are the same as they’ve always been. Much like . . . Read more
PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term dates back to the days of manual switchboards and patch cords, but the technology has greatly evolved over time. Modern systems like IP PBX and VoIP PBX offer more cost-effective . . . Read more
Ooma’s fast facts Starting price: $19.95 per user per month Key features: Virtual receptionist. Free toll-free numbers. Online faxing. Mobile app. Intercom and overhead paging. Ooma is a small business phone system that includes dozens of standard features with every plan. It’s a great choice for smaller in-person office environments . . . Read more
Since 1996, HIPAA has served as a legal means of protecting sensitive patient details. With the rapid increase of tech-based recordkeeping and communication, HIPAA regulations continue to ensure easy access to patient information while maintaining personal privacy. Many VoIP providers, including Nextiva and RingCentral, are themselves HIPAA compliant, but that’s . . . Read more
Vonage’s fast facts Starting price: $19.99 per user per month. Key features: Unlimited calling and texting. Free number porting. Virtual receptionist. Intuitive admin portal. Communication APIs. Image: Vonage Vonage is an average business phone system if you just need something that supports basic calling and texting capabilities from your smartphone. . . . Read more
Zoom Phone’s fast facts Starting price: $10 per license per month. Key features: Option for unlimited international calling. Automatic and manual call recording. Native Salesforce integration. Bring your own carrier. Elevate calls to a Zoom meeting. Image: Zoom Phone Most VoIP providers charge higher monthly fees and offer unlimited calling. . . . Read more
OpenPhone’s fast facts Starting price: $15 per user per month. Key features: Unlimited calling and texting. Shared phone numbers. AI-suggested message responses. Built-in contact management. Auto call summaries and transcripts. Image: OpenPhone OpenPhone shines for its unlimited messaging, shared environment and built-in contact management for small teams. It’s the VoIP . . . Read more
Dialpad’s fast facts Starting price: $15 per user per month Key features: Unlimited calls and meetings. Multi-level auto attendant. Built-in call analytics. Monitor, whisper and barge. Unique AI capabilities. Dialpad offers a range of business communication tools with a heavy emphasis on built-in AI. It’s packed with features for contact . . . Read more
8×8’s fast facts Starting price: Custom quote Key features: Unlimited calling to a minimum of 14 and up to 48 countries. Host large audio and video conferences. Unlimited internet faxing. Multi-level auto attendant. Hot desking. Image: 8×8 8×8 is a powerful unified communications system and contact center solution that’s built . . . Read more
In the process of searching for the best IVR solutions, I took a deep dive to learn how each feature works, what makes an overall system great, red flags to look out for, and the optimal use cases for all the major options on the market. This guide will walk . . . Read more