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All posts in customer relationship management

The 10 Best CRM Software in 2024

Best free CRM offering premium upgrades: HubSpot Best CRM with an intuitive interface: Pipedrive Best CRM for managing projects and tasks: Monday CRM Best CRM offering advanced omnichannel marketing: Zoho CRM Best CRM offering post-sales and opportunity management: Netsuite CRM Best CRM with a mix of advanced features and affordability: . . . Read more

NetSuite CRM vs. Salesforce (2024): Which CRM Is Best?

NetSuite CRM and Salesforce are both customer relationship management software that offer cloud-based marketing and sales tools for users to manage client interactions. While NetSuite CRM is offered within an ERP, Salesforce is primarily a CRM solution with multiple other products and services. Salesforce is the more popular provider between . . . Read more

Keap CRM Review (2024): Features, Pricing, Pros & Cons

Keap CRM’s fast facts Starting price: $249/mo. Star rating: 3.4/5 Key features: Lead scoring and prioritizing.  Quotes, invoices and payment. Advanced ecommerce tools.  Keap is customer relationship management software that specializes in helping small businesses automate and grow their workflows and, in turn, profit. Providing solutions for sales and marketing, . . . Read more

What Is Contact Management? Importance, Benefits and Tools

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies can easily access and update contact details, interaction history and preferences. This centralization not only streamlines communication but also ensures that information is accurate and . . . Read more

HubSpot CRM vs. Mailchimp (2024): Which Tool Is Right for You?

HubSpot CRM and Mailchimp are both widely used platforms, and each of them has their brand loyalists for good reason. But which one is “better” depends entirely on what it’s being used for. So what are you trying to do with the tool? Are you looking to improve your sales . . . Read more

Pipedrive vs. monday.com (2024): CRM Comparison

Customer Relationship Management (CRM) software is essential for companies looking to streamline and optimize their sales and customer interactions. Two popular CRM solutions that businesses commonly use are Pipedrive and monday.com. Pipedrive is a sales CRM platform that helps teams organize and manage their sales pipelines. It provides you with . . . Read more

SAP vs. Oracle (2024): Which ERP Solution Is Best for You?

Enterprise resource planning is an all-inclusive system that integrates all aspects of a business, including planning, manufacturing, sales, marketing, finance, human resources and more. ERP systems are typically implemented through a single, unified platform that connects different departments and functions within an organization. Both SAP and Oracle are industry giants . . . Read more

How to Create Effective CRM Strategy in 8 Steps

Customer relationship management is vital for businesses seeking to cultivate and retain strong customer relationships. It’s a management approach that combines technology, processes and strategies to manage interactions with existing and potential customers. At the heart of CRM lies a well-defined CRM strategy, which serves as a roadmap for the . . . Read more

6 Best Contact Center CRM for 2024

Best provider offering robust AI-powered features: HubSpot Best offering free live chat: Engagebay Best solution offering a self service portal: Zoho Desk Best for providing omnichannel support: Kustomer Best for ticketing management and routing: Zendesk Best for giving agents access to real-time data: Pipedrive Customer relationship management software made specifically . . . Read more

Bitrix24 Review (2024): Features, Pricing and Alternatives

Bitrix24’s fast facts Our product rating: 4.1/5 Pricing: A forever-free plan plus premium plans starting at $49 per organization per month. Key features: Offers a suite of business products in addition to CRM software. AI-powered assistant. Estimates, invoices and payment tracking. Individual and team performance tracking. Email marketing and automations. . . . Read more