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All posts in Automation

Azure Communication Services: Microsoft’s powerful tool for call automation

Image: Monkey Business/Adobe Stock Microsoft has slowly been expanding the business capabilities of its Azure platform, adding services and application programming interfaces that can be used to provide a set of message-driven workflows. Much of this development builds on its Service Bus backbone, and the tooling used to run both . . . Read more

How to Increase Your Security Posture with Fewer Resources

Plixer’s Justin Jett, Compliance & Audit director, discusses how to do more with less when your security resources are thin. With the number of COVID-19 cases increasing, another round of attacks is looming over schools and universities as they move into holiday break and prepare for the spring semester. According . . . Read more

Survey: Cybersecurity Skills Shortage is ‘Bad,’ But There’s Hope

Automation, strategic process design and an investment in training are the keys to managing the cybersecurity skills gap, according to a recent survey from Trustwave. More than half of cybersecurity professionals in a recent survey — 57 percent — reported that the cybersecurity skills shortage is either “bad” or “very . . . Read more